At Blu Aesthetics we are committed to delivering high standards of education, professionalism, and learner support. We welcome feedback and take complaints seriously as part of our commitment to continuous improvement.

Formal Complaints Procedure If the issue cannot be resolved informally, a formal complaint should be submitted in writing within 14 days of the incident or concern.

Complaints should include:

• - Full name
• - Course attended
• - Date of incident
• - Details of the complaint
• - Any supporting evidence

Complaints can be sent to:
Bluaestheticsltd@gmail.com

Complaint Review Process

Once received:

1. We will acknowledge the complaint within 5 working days
2. An investigation will be carried out by management.
3. Relevant evidence and statements may be reviewed.
4. A written outcome will be provided within 14 working days where possible.

Learner Conduct

We expect all learners to behave professionally and respectfully throughout the complaints process. Abusive, threatening, or discriminatory behaviour will not be tolerated.

Confidentiality

All complaints will be handled confidentially and in accordance with data protection regulations.

Continuous Improvement

Complaints and feedback are monitored to improve our courses, learner experience, and academy standards.